Frequently Asked Questions
How long does shipping take?
Estimated delivery times are:
UK deliveries: 1-3 working days
Europe deliveries: 3-5 working days
Australia and New Zealand: 5-7 working days (tracked)
Rest of the world: 5-7 working days
However, if you order on, or near, a UK bank holiday, please allow up to 3 weeks from shipping date for international deliveries to arrive, as some postal services have been slow over these periods.
If you have any questions about your order and shipment, do not hesitate to contact us.
Will I have a tracking number?
Only if you chose a tracked option for delivery.
For the UK, Europe, US and Canada, we offer ‘International Standard’ delivery, which is cheaper but does not include a tracking number for your order. If you choose this option, and there is a delay in delivery, we will not be able to track the parcel for you.
Every country has an ‘International Tracked’ or an ‘International Tracked & Signed’ option for delivery. This is the option to choose if you would like to be able to track the delivery of your diary. Please note you are responsible for choosing the delivery option you would prefer.
I've tried to buy a food diary but my card isn't being accepted! Help!
We accept Visa, Mastercard and American Express, so check your card is one of those three. If it is, great - you should be good to go! But the most common reason we get for payments not going through is because the post code or zip code entered for the billing address doesn't match the one your bank has on file. Please do try again and triple-check you have the correct billing address for your payment card.
The payment didn't go through, but I seem to have been charged - what gives?
Unfortunately this is a temporary 'pending' charge for the order, but if you didn't receive an automatic order confirmation email then don't worry, this pending charge will shortly be removed without the money being taken. If you find after a couple of days that the payment has been taken then please do get in touch with us at firstname.lastname@example.org and we will rectify this for you straight away.
I don't have IBS - can I still use the diary?
Absolutely. The food diary is for anyone who needs to track both their diet and any symptoms that occur to help them figure out what foods and aspects of their life might be throwing their health out of balance. You don't have to have IBS to use the diary; it's useful for a wide range of other issues that need accurate, on-going food tracking to heal and maintain health, such as: Ulcerative Colitis, Hashimoto's disease, Coeliac disease, food intolerances, skin issues, and more.
How do I keep a food diary?
Each diary contains undated daily diary spreads and end of month round-up pages, enough to track three months' worth of symptoms. You can pick up the diary any time and begin then and there! Each day has a space to note down:
Food (remember to note the times you ate)
and a space for any notes and thoughts
As the days progress you will be able to flip back through your diary and recognise certain symptoms and patterns emerging after eating or drinking particular foods. The rest of the data you're tracking will help you tweak your lifestyle until you have found a balance that works for you. For free, in-depth downloadable booklet about the best way to keep an effective food diary, sign up to our newsletter!
Why was the food diary created?
Our founder Laura was diagnosed with IBS and severe gluten intolerance and was told to keep a food diary to help find trigger foods and to pinpoint when symptoms were occurring or getting worse. After looking about for such a diary, she found that most food journals were specifically for weight loss, rather than wellbeing, and none focused on food and symptoms. Instead, she picked up a notebook and created her own. Eventually she refined this system, used it to find her trigger foods and issues, and now uses her Food Diary to keep her health ticking along nicely.
We are not a medical company, nor are we medical professionals. The Food Diary is a really great tool to help you in your journey to great health, and you should always have your symptoms checked out by a doctor/qualified medical professional.